Returns & Refund Policy

Effective date: October 27, 2026

LEV SHIPPING CONTAINERS aims to provide accurate product information and clear purchasing terms. Please review the container specifications, condition, price and delivery arrangements before placing an order.

This policy applies to all products we sell, including shipping containers and trailers. References to a “container” in this policy also apply to trailers.

1. Requesting a Return

Contact info@levshippingcontainers.us within 7 calendar days of delivery to request a return authorization.

Include your order number, the reason for the request and photographs where relevant.

A return is not authorized until we provide written instructions. Do not arrange return transportation without approval.

2. Eligibility for Returns

Subject to applicable law, a return request may be accepted when:

• The container is materially different from the product description or confirmed order.
• The wrong product was delivered.
• The container arrived with material damage that was not disclosed and is covered by the applicable terms.
• Another return reason is expressly accepted in writing.

For a change-of-mind return, the container must be unused, unmodified, empty and in the condition in which it was delivered. It must be accessible for safe collection.

Because shipping containers are large, heavy products that require specialized transportation, change-of-mind returns require written approval.

3. Non-Returnable Circumstances

Except where required by law or otherwise agreed in writing, returns may be declined for:

• Containers that have been modified, painted, cut, welded or otherwise altered after delivery.
• Containers damaged after delivery due to customer handling, misuse or improper storage.
• Products that have been used, loaded or installed after delivery.
• Custom-built or specially modified products that cannot reasonably be resold.
• Products returned without authorization.

These limitations do not remove rights relating to defective, incorrectly supplied or misrepresented goods that are protected by applicable law.

4. Return Transportation and Fees

The customer is responsible for return transportation costs for an approved change-of-mind return, unless applicable law requires otherwise or we agree otherwise in writing.

No restocking fee applies to returns caused by our error or to covered defective-product returns. For approved change-of-mind returns, a restocking fee of [INSERT AMOUNT OR “NONE”] applies, and only if it is disclosed before purchase and permitted by law.

If a return is caused by our error or a covered product issue, we will explain the appropriate transportation and refund arrangements.

5. Refunds

Once an approved return is received or inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method unless another method is legally required or mutually agreed.

Refund processing time: within 5 to 10 business days after approval. Your bank or payment provider may require additional time to post the funds.

Where a full refund is due, we will refund the amounts required under the applicable order terms and law. Any permitted deduction will be explained to the customer.

6. Cancellations Before Dispatch

Contact us as soon as possible to request cancellation.

If the order has not been dispatched and no non-recoverable service has been performed, we will cancel it and issue the applicable refund.

If sourcing, customization, carrier booking or other work has already begun, any proposed deduction must be based on disclosed, lawful terms and applicable law.

7. Cancellations After Dispatch

Once a container has been dispatched, cancellation may require return transportation or other logistics arrangements. Contact us for written instructions.

Any applicable charges and refund calculation will be explained before the customer commits to the return arrangement, subject to applicable law.

8. Incorrect Orders and Delivery Damage

Report an incorrect product or material delivery damage promptly at info@levshippingcontainers.us. Include your order number and photographs.

We will investigate and explain the available remedies, which may include replacement, repair, collection or refund, as appropriate to the circumstances and applicable law.

9. Contact

LEV SHIPPING CONTAINERS
Email: info@levshippingcontainers.us
Phone: +1 (626) 290-2366
Address: 6700 NW 77th Ct, Miami, FL 33166, United States